Tenant Pet Requests: The Landlord’s 28-Day Response Rule
A tenant or prospective tenant can ask in writing to keep a pet. From 1 May 2026, a landlord cannot simply ignore the request or refuse because they dislike pets; the response needs to be timely, written and fair.
The request and the 28-day clock
The tenant’s written request should describe the pet. Once received, the landlord has 28 days to respond in writing.
Record the receipt date immediately. A casual message that disappears into a phone or letting-agent inbox can still create a deadline, so use one place for tenancy communications and decisions.
Asking for more information
A landlord can ask for relevant additional information. Once the tenant supplies it, the final response is due by the later of the remainder of the original 28 days or an additional seven days.
Ask only for information genuinely needed to assess the request. Endless questions are not a clever way to avoid making a decision; they are merely paperwork wearing a fake moustache.
Fair reasons to refuse
Official guidance gives examples that may support refusal, such as a property being too small, another tenant having an allergy, the animal being illegal to own or a superior lease prohibiting pets.
General dislike of pets, damage caused by a previous tenant’s animal or vague concern about future lettings will usually not be reasonable. Explain any refusal in writing and keep the evidence behind it.
After permission is given
Once permission is granted, the landlord cannot simply change their mind or alter the tenancy agreement to reverse it. A request for another pet must be considered separately.
Pet damage can be addressed through ordinary deposit or insurance processes where applicable, but a landlord must not recover the same loss twice.
Frequently asked questions
Normally 28 days after receiving the written request.
No. Refusal needs a fair reason based on the circumstances.
Official sources
Further reading
Related tools and guides
This guide is general information, not legal advice. We review time-sensitive claims against official sources; see our editorial policy. Always check GOV.UK or a professional for your situation.